Support as a Service

Sustaining Support You Can Trust

The key to moving forward is having a firm foundation from which to launch. Having a trusted, sustaining level of support for mission-critical functions gives you the freedom to focus energy on progressive strategies that propel you to the next level of capability and success.

Resolvit’s Support-as-a-Service (SaaS) offerings allow you to design a custom support solution to outsource key skills and business processes. We build service teams that assume control of a functional support need, manage service level agreements and regular deliverables. If you can dream up the need, we can build the team!

Whether it’s a L1/L2/L3 service desk operation, a technical writing team, ongoing curriculum development or application support, Resolvit can deliver a support strategy that gives you the freedom to re-prioritize your other resources and unlock the potential for new growth.

Our Services Include:

Custom Service Desk operations

Legacy Application Support

Infrastructure Support

Technical Content Creation

Business Process Support

Service Benefits

Focus on Outcomes We deliver results that meet or exceed service level commitments.	Badgeless Integration Our teams integrate seamlessly into your operation and team collaboration.
Increased Customer Satisfaction With enhanced focus and service levels, issues are resolved and services delivered in a more timely manner to meet clients needs.	Resource Optimization Free up your internal resources to focus on next-gen priorities, projects and innovations that that move the enterprise forward.
Customizable Service Desk Operations Resolvit's service desk operations can be customized to meet the unique needs of your organization, resulting in improved efficiency and customer satisfaction.	Experienced Legacy Application Support Resolvit's support teams have extensive knowledge of legacy applications, quick diagnoses and issue resolution, ensuring continuity of business operations.
Comprehensive Infrastructure Support Resolvit provides comprehensive infrastructure support, including monitoring, maintenance, and troubleshooting, resulting in increased system uptime and reduced downtime.	Technical Content Creation: Resolvit's technical content creation services ensure that your end-users have access to high-quality technical documentation, resulting in improved user adoption and satisfaction.
Business Process Support: Resolvit provides business process support, including process analysis and optimization, resulting in improved efficiency and cost savings.

Resources

Lifecycle Management

Case Study

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Global App Modernization

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Adaptive IT Teams

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Resource Library

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